Troubleshooting

Checklist

• Verify the provider is enabled in VotePipe
• Check that the webhook URL is correct in your server list settings
• Ensure the authentication secret/key matches
• Check the Votes page to see if votes are being received
• Review provider-specific setup guides

Checklist

• Verify the Discord webhook URL is correct
• Check that vote notifications are enabled (toggle switch)
• Ensure the webhook hasn't been deleted in Discord
• Verify the bot has permission to post in the channel
• Use the Test Webhook button to verify connectivity
• Check Discord server logs for errors

See the Discord setup guide for detailed instructions.

Checklist

• Verify your callback URL is publicly accessible
• Check firewall rules allow incoming POST requests
• Ensure your endpoint responds within the timeout limit
• Verify the Authorization header matches your configured secret
• Check server logs for error messages
• Review the callback status on the Votes page

See the callback troubleshooting guide for more help.

Webhook Rate Limits

VotePipe has a rate limit of 500 requests/minute per organization. If you're hitting this limit:

• Check for multiple webhook configurations pointing to the same provider
• Verify server lists aren't sending excessive webhook requests
• Contact support if you need a higher limit

Provider Authentication

• Double-check the secret/key matches exactly (no extra spaces)
• For HMAC providers, verify the signature algorithm matches
• Regenerate the secret if needed (update both VotePipe and server list)
• Check provider-specific authentication requirements